Terms of Service for Medit Aligners Users (Aligner Order Terms)

Effective Date: [2025-08-26]

IMPORTANT — READ CAREFULLY

These Medit Aligners Terms and Conditions (“Terms”) are a legal contract between Medit and the licensed dental professional or clinic (“User”) ordering Medit Aligners. By placing an order and making payment via the Medit Link platform, the User confirms that they have read, understood, and agreed to be bound by these Terms, including the warranty, disclaimers and limitations of liability set out below. These Terms also set forth the requirements for accurate and complete order submission. If you do not agree to these Terms, do not place an order for Medit Aligners.

1. Agreement; Precedence

These Terms, together with each individual order submitted and paid for by the User via the Medit Link platform, govern all orders for Medit Aligners. In the event of any conflict between these Terms and any other document (including purchase orders, order confirmations, or other communications), these Terms shall prevail unless expressly agreed in writing by an authorized Medit representative. By placing an order and making payment, the User confirms their agreement to be bound by these Terms.

2. Scope of Application

These Terms apply globally to the ordering, manufacturing, delivery, and after-sales remake of Medit Aligners. Orders are placed exclusively via the Medit Link platform, and post-payment activities—such as shipment tracking and order status—are managed through meditortho.com. These Terms may be adjusted as necessary to comply with applicable local laws.

3. Definition of Service

“Medit Aligners” are custom-made orthodontic devices designed, manufactured, and delivered per patient-specific orders submitted via the Medit Link platform.

These Terms cover the design, manufacturing, delivery processes and after-sales remake processes only, but exclude clinical diagnosis, or any guarantee of treatment outcomes.

4. Medical Disclaimer

All website content and any information provided by Medit in connection with the Medit Aligners service is for informational purposes only and does not constitute medical, legal, or professional advice. Medit is not a provider of medical, dental, or other healthcare services, and does not practice medicine or dentistry, or provide medical advice. All clinical decisions, including diagnosis, treatment planning, and communication of treatment risks and benefits to patients, are the sole responsibility of the Users. Medit manufactures Aligners solely based on manufacturing files approved by the treating professional. Users must obtain informed consent from patients prior to treatment and retain such records in accordance with applicable law.

5. Product Specifications and Quality Standards

Medit Aligners are manufactured in compliance with applicable risk management requirements including EU MDR Annex I and under an ISO 13485-certified quality management system. Each product is a custom-made clear aligner designed to gradually move teeth, produced according to patient cases registered and submitted via the Medit platform. A Certificate of Conformity is automatically issued and stored at the time of shipment. The gingival coverage of the aligners is tailored to the case and may range from approximately 1mm below to 5mm above the gum line. Each aligner is engraved with the patient’s initials and a unique ID number on the palatal side of the premolars or molars.

6. Order and Cancellation

Order Placement and Confirmation

Orders must be submitted exclusively via the Medit Link platform in the format and with the information required by Medit, including (a) product type and quantity, (b) delivery address, (c) invoicing address, and (d) any other details Medit reasonably requires for manufacturing and delivery.

Upon completion of the order and successful payment, production of the custom-made Medit Aligners will commence immediately.

An order confirmation email will be automatically sent to the User via the Medit system. Users may review all order history and case progress, including manufacturing status, shipping confirmation, and tracking information, via the “My Account” section on meditortho.com.

Order Accuracy
The User is solely responsible for ensuring that all order information, including patient-specific data, manufacturing files, and delivery instructions, is accurate and complete. Medit shall manufacture the Aligners strictly in accordance with the files and information provided by the User, and shall have no liability for errors, omissions, or defects arising from inaccurate or incomplete submissions.

Cancellation Policy
Due to the nature of custom-made medical devices, orders cannot be cancelled or refunded once payment is completed and production has started, except as expressly provided under the remake policy in these Terms.

7. Third-Party Links and Information Sharing

The Medit Aligners ordering process may involve the use of, or redirection to, third-party websites or services (such as an aligner manufacturer’s portal, payment processors, shipping carriers, or regulatory portals) for purposes including but not limited to order fulfillment, payment processing, shipment tracking, compliance documentation or for user convenience. In certain cases, Medit may share personal or order-related information with such third parties solely to the extent necessary for manufacturing, delivery, or regulatory compliance . Where feasible and appropriate, Medit will take reasonable steps to request such third parties to implement measures to protect this information in accordance with applicable data protection laws.

These third-party sites and services are operated independently and are not under Medit’s control, and Medit does not endorse, guarantee or assume responsibility for the accuracy, security, legality, or availability, or operation of such external content, websites, or services accessed in connection with an order. Any personal or order-related information provided to such third parties is subject to their own terms, privacy policies, and practices. Medit shall not be liable for any loss, damage, or claim arising from the use of, or information provided to, such third parties, except to the extent caused by Medit’s willful misconduct or gross negligence.

8. Privacy

Personal information collected in connection with the Medit Alginer order process is processed and protected in accordance with Medit’s Privacy Policy(hyperlink), which forms an integral part of these Terms. Such information is used solely for the purpose of manufacturing, delivery, and related regulatory compliance and may be shared with third parties as described in Clause 7 of these Terms.

Personal data will be retained only for as long as necessary to fulfil these purposes or as required by law, after which it will be securely deleted or anonymized.

Data subjects may exercise their rights of access, correction, deletion, or other rights as described in the Privacy Policy.

Requests can be submitted to privacy@medit.com

9. Payment

Payment shall be made through the Medit Link platform at the time of order, unless alternative credit terms have been expressly agreed in writing by Medit. Prices do not include applicable taxes, duties, or other governmental charges, which are the sole responsibility of the User unless a valid exemption certificate is provided.

By proceeding with payment, the User acknowledges and agrees that production will commence immediately and that the cancellation and refund limitations described in Clause 6 apply.

10. Delivery and Lead Time

Products are typically shipped within 3–4 business days after manufacturing is complete, excluding Saturdays, Sundays, and public holidays. Delivery periods may vary depending on the destination and order volume.

Delivery is made via carriers designated by Medit, to the final customer details provided at the time of order. Estimated shipping dates are indicative only; Medit shall not be liable for delays caused by carriers, customs, or events beyond its control.

Title and risk of loss shall pass to the User upon delivery to the designated destination, unless otherwise agreed in writing.

If reshipment is necessary due to address errors, absence of the recipient, or other reasons attributable to the User, the case will be treated as a remake, and the Users shall bear the associated costs.

11. Product Receipt and Inspection

Upon receipt, the User must visually inspect the product for defects, damage, quantity discrepancies, or incorrect items.

Any issues must be reported to Medit in writing within 30 days of receipt.

If no report is made within this timeframe, the product is considered free of external defects and related claims will be void.

Hidden defects not detectable upon initial inspection will be honored if reported within the statutory warranty period.

12. Refund and Remake Policy

Medit Aligners are custom-made medical devices and are non-refundable after payment.

Confirmed defects will be addressed solely through a remake in accordance with the remake policy.

Remake requests may be submitted within 14 days of receipt if:

The product received differs from the submitted specifications due to a manufacturing error
The product is damaged during shipping and cannot be used
The product was incorrectly manufactured due to a system or platform error

The following are not valid reasons for remakes:

Data input errors by the clinic
Patient discomfort or dissatisfaction
Change of mind

Remake requests must be submitted through the “Report an Issue” menu in Medit Link or via email including the case ID and photo evidence. Approval is determined after internal review.

The first remake is provided free of charge, including shipping. Subsequent remake requests for the same case or those due to user error will incur fees, including shipping costs.

13. Limited Warranty

Medit warrants that Medit Aligners will be manufactured in accordance with the manufacturing files and specifications approved by the User via the Medit Link platform and will be free from material defects in workmanship at the time of shipment.
This warranty does not cover:

Errors, omissions, or inaccuracies in order information, manufacturing files, or delivery instructions submitted by the User
Defects or damage caused by misuse, improper storage, unauthorized modification, or accidents after delivery
Any dissatisfaction with treatment outcomes or patient compliance issues

The User’s sole and exclusive remedy for breach of this warranty is remake of the defective product in accordance with the Remake Policy set out in Clause 12.

Except as expressly set out above, Medit disclaims all other warranties, whether express, implied, statutory, or otherwise, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or any warranty arising from trade usage or course of dealing.

14. Limitation of Liability

To the maximum extent permitted by applicable law:

Medit shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including without limitation loss of profits, revenue, data, or goodwill, even if advised of the possibility of such damages.

Medit’s total liability for any claim arising out of or relating to these Terms or the use of Medit Aligners shall not exceed the total amount paid by the User for the specific order giving rise to the claim.

Medit bears no legal responsibility for treatment results, failures, or patient complaints beyond product quality. All clinical decisions, including diagnosis, treatment planning, and patient communication, are solely the responsibility of the User.

15. Force Majeure

Medit shall not be liable for any delay or failure in performance caused by events beyond its reasonable control, including but not limited to natural disasters, pandemics, war, government actions, export/import bans, strikes, labor disputes, logistics disruption, power failures, telecommunications interruptions, or cyberattacks.

In such cases, Medit will notify the Users in advance, where practicable, and will endeavor to provide alternative timelines or compensatory measures.

If such an event continues for more than one hundred eighty (180) consecutive days and substantially prevents performance of the affected order, either party may terminate that order without liability in accordance with Clause 16.

16. Term and Termination

Order-Specific Commitment

Each order constitutes a separate contractual commitment commencing upon the User’s submission and payment for the order via the Medit Link platform and continuing until completion of the applicable after-sales remake period.

Termination

Medit may suspend or terminate an order, in whole or in part, if production must be halted due to unavoidable reasons from the manufacturer or its partners, If production has not yet begun, a full refund may be issued.

Either party may terminate these Terms, in whole or with respect to a specific order, by written notice if the other party materially breaches its obligations under these Terms and fails to cure such breach within Sixty (60) days after receipt of written notice for general breaches

Either party may terminate the affected order without liability if a Force Majeure event as defined in Clause 15 continues for more than one hundred eighty (180) consecutive days and substantially prevents performance.

Termination shall not affect any accrued rights, obligations, or liabilities of either party existing prior to the effective date of termination. Provisions relating to Limited Warranty limitation of liability, and governing law/dispute resolution shall survive termination.

Misuse of User accounts, fraudulent orders, or other violations of these Terms may result in suspension or service restrictions, without prejudice to Medit’s other legal remedies.

17. Amendments and Notification

These Terms may be updated due to service policy, applicable laws, or operational requirements. Material changes—such as alterations to pricing, delivery commitments, refund/remake terms, or data privacy—will be notified to the User in accordance with the notice methods described in Clause X. Non-material changes may be updated by Medit without individual notice. All Users are encouraged to review the Terms regularly, as they remain binding and accessible.

Continued use of the service after changes indicates the User’s acceptance of the revised Terms.

18. Governing Law and Jurisdiction/ Dispute Resolution

Governing Law

These Terms shall be governed by and construed in accordance with:

For Users located in the United States — the laws of the State of California, without regard to its conflict of law principles.
For Users located outside the United States — the principles of international law as applied by the International Court of Justice in The Hague, Netherlands, without regard to conflict of law principles.

The parties expressly agree that the United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply to these Terms.

Dispute Resolution

Any dispute, controversy, or claim arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be finally resolved by binding arbitration under the ICC Arbitration Rules, which Rules are deemed incorporated by reference into this clause.

The arbitration shall be conducted in the English language, and the arbitral tribunal shall consist of one (1) arbitrator appointed in accordance with the ICC Rules. The seat of arbitration shall be San Francisco, California, USA for Users located in the United States, and The Hague, Netherlands for Users located outside the United States

Notwithstanding the foregoing, either party may seek interim, provisional, injunctive, or equitable relief in any court of competent jurisdiction to protect its rights pending the outcome of arbitration. The prevailing party in any arbitration or related judicial proceeding shall be entitled to recover its reasonable attorneys’ fees and costs.

19. Contact and Support

Customer Support: mos.support@medit.com

For remake or claims: Submit through Medit Link’s “Report an Issue” menu or via the email above.

20. Miscellaneous

Confidential Information

Each party shall keep confidential and not disclose to any third party any non-public, proprietary, or confidential information disclosed by the other party in connection with these Terms, including but not limited to patient data, manufacturing processes, pricing, technical specifications, and business operations, except as required to perform its obligations under these Terms or as required by law. This obligation shall survive termination of these Terms.

Independent Contractor

The relationship between Medit and the User is that of independent contractors. Nothing in these Terms shall be construed as creating any partnership, joint venture, agency, fiduciary, or employment relationship between the parties. Neither party has the authority to bind or obligate the other party in any manner without prior written consent. Each party is solely responsible for its own acts, omissions, and obligations under these Terms.

Notice
All notices, requests, consents, claims, demands, waivers, and other communications under these Terms shall be in writing and delivered by:

Registered or certified mail (return receipt requested), or
Email to the addresses provided in the order or User account or
In-service notification methods, including but not limited to pop-up messages, banners, or postings in the “Notices” or “Announcements” section of the Medit Link platform or associated websites, visible to the User upon login.

Notices shall be deemed received:

On the date of delivery if sent by email (and no bounce-back is received),
Five (5) business days after posting if sent by registered or certified mail, or
On the date the notice is displayed or posted within the Medit Link platform or associated websites.

For purposes of arbitration under Clause 18, service of notices shall be made in accordance with the ICC Rules on notification and communication.

Entire Agreement
These Terms, together with each Order submitted and paid for via the Medit Link platform and any governing law and dispute resolution provisions applicable under Clause 18, constitute the entire agreement between the parties with respect to Medit Aligners and supersede all prior or contemporaneous agreements, understandings, or communications, whether written or oral, relating to the subject matter hereof.

Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

No Waiver
The failure of either party to enforce any provision of these Terms shall not be construed as a waiver of such provision or of the right to enforce it thereafter.